Shipping

IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF CANADA

DUTIES AND TAXES

  • When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
  • Such charges are not included in the product price or shipping and handling cost. These charges are the buyers responsibility as we are only charging the transportation fee for your order.
  • Nanor Collection does not have any responsibility on these additional charges that may apply.
  • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Canada), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
  • If a product is seized and destroyed by the customs, or returned to Canada, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Nanor Collection

DELIVERY TIMING

Nanor Collection does not guarantee at any time a certain delivery date or time frame for delivery outside of Canada for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.

SHIPPING TERMS

  • Nanor Collection is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
  • Nanor Collection cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
  • Nanor Collection is not responsible for delivery errors via carrier, or incorrect shipping information.

All orders on nanorcollection.com are shipped from Montreal, Canada.