Refund Policy

 

Returns & Exchanges

We want you to love your purchase, but if something isn’t quite right, we’re here to help.

Return Window

We want you to feel good about every order — but if something isn’t quite right, we’re happy to help.

Return Window

We accept exchanges within 15 days of delivery.
Please note: we do not offer refunds — exchanges or store credit only.

Eligibility

To qualify for an exchange:

  • Products must be unused, unopened, and in their original packaging

  • Must be returned with proof of purchase

  • For health and safety reasons, opened or used products cannot be accepted

If your item arrived damaged or incorrect, please reach out within 5 days of delivery so we can make it right.

How to Request an Exchange

Email us at sales@nanorcollection.com with your order number and reason for the exchange. Items sent back without prior approval will not be accepted.

Be sure to clearly include your name and order number inside your return package.

Shipping Info

  • Customers are responsible for return shipping and the cost of shipping the new item back

  • You may use any shipping carrier. We recommend choosing a trackable service, as we are not responsible for lost return packages.